Terms & Conditions




1.1. Welcome to RUA LUJA. The definitions in this clause apply in the terms and conditions set out in this document on which We sell any of the products (Products) listed on our website www.rualuja.com (our site) to you. The Brand RUA LUJA

Goods: the products that we are selling to you as set out in the Order.

Order: your order for the Goods.

Order Confirmation: shall have the meaning set out in clause 3.6.

Website: means RUA LUJA site.

Force Majeure Event: shall have the meaning given in clause 8.1.

Order Period: the period beginning at the time you initially place the order and ending at the next order cut-off time as detailed in our Order Periods Table for the country to which the order will be delivered to.

Privacy Policy: the Brand’s privacy policy from time to time regarding any internet based information and/or Orders, a copy of which privacy policy may be found on our website or obtained from the Brand upon request.

Terms: the terms and conditions set out in this document.

UK: means the United Kingdom of England, Wales, Scotland and Northern Ireland.

EU: means the European Union.

USA: means the United States of America.

We, us and/or our: the Brand RUA LUJA.

You and/or your: the person placing the Order, the customer.

Writing: or written includes postal letters or e-mail.


1.2. Headings do not affect the interpretation of these terms. 

1.3. References here to “clause” refer to the relevant numbered clause in these terms and conditions.

1.4. RUA LUJA website and related services are made available to you in accordance with the following Terms of Use and Service. By accessing and using this service, you accept and agree to be bound by the terms and provision of this agreement. In addition, when using these particular services, you shall be subject to any posted guidelines or rules applicable to such services. Any participation in this event will constitute acceptance of this agreement.

1.5. All orders are subject to availability and confirmation of the order price.

1.6. By placing an order, you are offering to purchase a product through this website and subject to the following terms and conditions of use. Please read the terms and conditions carefully before placing any orders on this website.

1.7. Should you not intend to be bound to these Conditions (or any specific alterations to these Terms) and disagree with any part of these terms and conditions, then do not use this website.



2.1. To use some of the services or features made available to you on this Site you will need to register. When you register you are required to provide information about yourself that is true, accurate, current, and complete in all respects.

2.1.1. Should any of your registration information change, please notify us immediately at the following CONTACT US page.

2.1.2 We may also change registration requirements from time to time. 

2.2. The account password you provide should be unique and kept secure, and you must notify RUA LUJA immediately of any breach of security or unauthorised use of your account. Please refer to our Privacy Policy for information about how we use your data.



3.1. All orders are subject to acceptance and availability, and items in your shopping basket are NOT reserved and may be purchased by other customers who complete the order before you. If you purchase any item from our site, you must accept our terms and conditions.

3.2. RUA LUJA offers garments that are individually hand produced and due to this we may occasionally be working on a particular garment or have low stock on an item you may have

chosen. If, this occurs we advise the customer to contact us on the CONTACT US page. and query about a product they may have ordered or want to order, this will both assist us and help you receive the product you want.

3.2.1. Where an item is hand-made or hand-crafted, the variance between the same garment and any one piece may slightly vary, no garment is 100% identical as such, in size and pattern.

3.3. If any of these Terms are inconsistent with any term of the Order, the Term shall prevail.

3.4. The Order is an offer by you to enter into a binding contract, which we are free to accept or decline at our absolute discretion.

3.5. These Terms shall become binding on you and us when we have dispatched the Goods to the address provided by you, at which point a contract shall come into existence between us. Receipt of an order by our Customer Care Team or via our website does not constitute our acceptance of an order.

3.6. We shall assign an order number to the Order and inform you of it (“Order Confirmation”). Please quote the order number in all subsequent correspondence with us relating to the Order.

3.7. We have the right to revise and amend these Terms from time to time. You will be subject to the policies and terms in force at the time that the contract between us arises pursuant to clause 3.5, unless any change to those policies or these Terms is required by law or government or regulatory authority (in which case, it will apply to orders you have previously placed that we have not yet fulfilled).

3.8. Usage of our website is subject to the Brand’s Privacy Policy and you consent to the processing described within the policy and warrant that all data provided by you is accurate.

3.9. The contract made between us is governed by the laws of the United Kingdom, using only the English language.



4.1. All, payments and orders must first be accepted by us when you use our site or any other means to order any of our products, unless otherwise specified by our Brand.

4.1.1. When ordering products from our site you are in agreement to supply only accurate and true information, complete with current shipping address.

4.1.2. You agree that any email you use to register is registered by you.

4.2. For orders delivered within the EU, these prices include VAT where applicable. For orders delivered outside the EU or the USA you may be required to pay import duties and/or taxes when your order reaches your country. These and any other charges for customs clearance are your responsibility.

4.3. These prices exclude delivery costs, which will be added to the total amount due.

4.4. Credit or debit card orders placed on cards issued outside the EU may be subject to cross border transaction fees, and all credit or debit card orders may incur fees if placed in a currency other than that for which the card is issued. These charges, and any similar ones with alternate payment methods, are outside of our control and must be paid by you directly to your card issuer.

4.5. We have the right to terminate your access to our site if we feel you have provided us with false, inaccurate, non-current or incomplete information for any reason. All terminations are made solely upon our discretion.

4.6. You are in violation of your agreement with RUA LUJA if you make any fraudulent payments using charge cards, credit cards, electronic checks, electronic funds transfer or any other type of payment.

4.6.1. If you are found committing fraudulence, we have the right to report you to any applicable government agencies, law enforcement agencies, credit reporting services, credit card companies or financial institutions.



5.1. Please see our Delivery in YOUR ORDER section on the website, for times charges and options.



6.1. Please see YOUR ORDER section on the website for Returns & Exchange guide.




7.1. The Goods will be your responsibility from the time of delivery to the delivery address given by you.

7.2. Ownership of the Goods will only pass to you when we receive payment in full of all sums due for the Goods, including delivery charges.




8.1. We will not be liable or responsible for any failure to perform, or delay in performance

of, any of our obligations under these Terms that is caused by events outside our reasonable control (Force Majeure Event).

8.2. A Force Majeure Event includes any act, event, non-occurrence, omission or accident beyond our reasonable control and includes, in particular (without limitation), the following:

8.2.1. strikes, lock-outs or other industrial action;

8.2.2. civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;

8.2.3. fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;

8.2.4. impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;

8.2.5. impossibility of the use of public or private telecommunications networks;

8.2.6. the acts, decrees, legislation, regulations or restrictions of any government; or

8.2.7. pandemic or epidemic.

8.3. Our obligations under these Terms are suspended for the period that the Force Majeure Event continues, and we will have an extension of time to perform these obligations for the duration of that period. We will take reasonable steps to bring the Force Majeure Event to a close or to find a solution by which our obligations under these Terms can be performed despite the Force Majeure Event.



9.1. At any time, we may terminate, change, modify, suspend, make improvements, or discontinue any conditions of the site along with any products/services available on the site.

9.1.1. We may temporarily or permanently change the availability of any features on the site or access to any parts of the site as we see fit. We may make any or all of these changes to the site or products without giving you notification first.

9.2. You, as the user, agree we shall not be liable.

9.3. Please read the terms and conditions and check back often. Any changes made after you have placed an order will not affect that order unless we are required to make the change by law.



10.1. We are not responsible for or make any claim to the quality, nature or reliability of sites outside of our site who use hyperlinks to link to our site.

10.1.1. We have no control of sites linking to us and are not responsible for the content or links on any third party sites including reviews, changes, or updates to any sites outside of our site.

10.2. Upon exiting our site, be aware that our terms and conditions are no longer in effect.



11.1. When using our site you are in agreement to indemnify and not hold accountable our Brand, its parents, subsidiaries, shareholders, officers, directors, its affiliates, employees, agents, and suppliers for any claim, action, demand, loss, damages including reasonable professional advisers or lawyer’s fees incurred by you or any third party for any use of our site, any violation of these Terms and Conditions or your violation of any third party rights.

11.1.1. Provided, however, this indemnity shall not apply to any claim, losses, damages, liabilities, costs or demands resulting from the Brand’s negligence or willful misconduct. This indemnity shall continue to endure notwithstanding prior fulfilment of the Order or other termination thereof.

11.2. You agree to defend, indemnify and hold harmless the Brand, employees, officers, directors, and agents from any claim, losses, damages, liabilities, costs, or demand,’ fees, arising out of or relating to your breach of these Terms.



12.1. RUA LUJA may only be used for lawful purposes. Infringing the rights of anyone or inhibiting the enjoyment of others is strictly prohibited. The following is not allowed without prior consent to clause 12.1.1 and 12.1.2 and 12.2 and 12.2.1.

12.1.1. The content and all the garment designs on the RUA LUJA website and all RUA LUJA social media platforms are the property of RUA LUJA, they are original designs that have RUA LUJA trademark on them, they cannot be copied or reproduced by any third parties and sold on as a product of another designer, company or third party.

12.1.2 All logos and the Brand name RUA LUJA belongs to RUA LUJA and cannot be copied incorporated or used by any other party.

12.2. The content on our site may not be modified, distributed, published licensed, commercially exploited, create derivative works from, transfer, sell any content, software, products, or services contained within this site or reposted for any purpose.

12.2.1. The content on our site may not be used for any commercial exploitation, including any advertising or advertising revenue generation activity on another’s own site.



13.1. The Site and its entire original content are the sole property of RUA LUJA and are, as such, fully protected by the appropriate international copyright and other intellectual property rights laws.



14.1. You the customer has certain rights governed under the Laws of England these include:

1. That any products you order through this Site will be of satisfactory quality, fit for their intended purpose, and will conform to any description given on this site.

2. Certain remedies if a product is defective.

3. A right to cancel for EU customers (see RIGHTS TO CANCEL section in YOUR ORDER) any order for a product within 14 days after the date of receipt of the product and receive a full refund even if it is not defective.

14.2. The Terms and Conditions under RUA LUJA do not intend to affect these legal rights.



15.1. The Brand is not responsible for any health or safety concerns once the buyer has received the item. If any harm is incurred from the items purchased by the buyer, the seller shares no responsibility.

15.2. Nothing in these Terms and Conditions will reduce your statutory rights relating to faulty or wrongly described goods. For further information about your statutory rights contact your local authority Trading Standards Department, Citizen's Advice Bureau or local equivalent.

15.3. A person who is not party to these Terms shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999.

15.4. These Terms shall be governed by English law and we both agree to the non-exclusive jurisdiction of the English courts.




16.3. Without limiting the foregoing, you are in agreement and understand that all content provided by the Brand, (ie) information, services, products and materials available on our site are provided on an “as-is” and “as-available” basis with no warranty of any kind, either express or implied including but not limited to implied warranties of merchantability and fitness for a particular purpose, title, non-infringement, security or accuracy. The “as is” condition of content is expressly made a condition of any transaction with the Brand.

16.4. Under no circumstances will the Brand, its suppliers or their respective directors, officers, employees or agents be liable to you or to any third party for any indirect, consequential, incidental, special or punitive damages, whether in contract or in tort including negligence, arising in any way out of access to or use of or inability to access or use Content, lost profits or otherwise, even if the Brand is expressly advised of the possibility of such damages.



Thank you for providing us with your personal data. References in this Privacy Policy Statement to "we", "us" and "RUA LUJA" are to RUA LUJA (Trading as RUA LUJA). At RUA LUJA we are committed to protecting the privacy and security of our customers and site visitors (“you”, “your”, “yours”) and recognise the importance of protecting the sensitive information collected about you. If we make changes to this policy, we will notify you by updating this statement on our Website. By visiting the website of rualuja.com you acknowledge and accept the procedures described in this Privacy Policy.

The following information is provided by RUA LUJA to enable our online visitors and customers to be fully informed of our Privacy Policies.

Information you provide to us

You can browse the Site without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. In order to use our site for purchases or subscription to our site, we will ask for your personal information. When a purchase is made on our site, we need to hold personal information including your name, email address, phone numbers, home address, shipping and credit/debit card billing address(es) so that we can process and fulfill your order.

Your personal information belongs to you not us, we will only use your information (a) for genuine business purposes (b) where we are legally required to do so for example, in response to a court order or other legal process. We may obtain information about your usage of our Website to help us develop and improve it further through online surveys and other requests.

By registering with RUA LUJA, you are consenting to the collection of your personal data.

Saved card details will never be shared with third parties and will only be used to process your order, using our payment partner's systems. Additionally we may also obtain information as a result of authentication or identity checks.

Sometimes we may ask for your telephone number. This number may be given to our courier for delivery services. These details allow us to process your order and to let you know the status of your order.

Keeping your information safe

We exercise great care to protect the security of your information, and use reasonable safeguards to preserve the integrity and security of all information collected through the website.

To protect your privacy and security, we take reasonable steps (such as requesting a unique password) to verify your identity before granting you access to your account. You are responsible for maintaining the secrecy of your unique password and account information and controlling access to your email communications from the Brand at all times.

However the Brand cannot ensure or warrant the security of any information you transmit to the Brand or guarantee that information on the service may not be accessed, disclosed, altered or destroyed.

Your privacy settings may also be affected by changes to the functionality of third party sites and services that you add to the RUA LUJA service, such as social networks.

The Brand is not responsible for the functionality or security measures of any third party.

WE WILL NOT sell your information without your consent

We will not sell your personally identifiable information – including your name, address, e-mail address, or credit card information - to any third party.

WE WILL NOT Share your information with third-party advertiser or ad networks

We do not currently display third party adverts on our website and, even if we did, we would not support sharing your personally identifiable information with any third-party advertiser or ad network.


How you can help protect your information

If you are using RUA LUJA website for which you registered and chose a password, we recommend that you do not divulge your password to anyone. We will never ask you for your password in an unsolicited phone call or in an unsolicited email.

We also recommend that you sign out of the RUA LUJA website and close your browser when you have finished with the site in particular if you are using a public computer, a works computer, or even using someone’s mobile phone to access the website. This is to ensure that others cannot access your personal information and correspondence if others have access to your computer.


Sale of Assets

In the unlikely event, that RUA LUJA or substantially all of its assets are acquired customer information will of course be one of the transferred assets.


Unsubscribe instructions

To unsubscribe from our mailing list simply click on the unsubscribe link at the bottom of any of our marketing emails and you will be opted out of all email communications.


Changes to our Privacy Policy

We reserve the right to change our Privacy Policy from time to time as the business evolves. For example, as we update and improve our services, new features may require modifications to the privacy statement, accordingly, please check back periodically. Where a revision is made to the policy the revised policy will be posted to our Site. Such changes to our Privacy Policy automatically shall become effective immediately upon posting the changes on our website.


Accuracy of our Site

We make every effort to ensure the accuracy of our Site, both in its operation and its content. If you discover any errors or omissions, please notify us via the CONTACT US page.


Contacting us

You express your consent to this Privacy Policy by using our Site. You consent to the collection and use of this information as provided above. If you have any questions about this Privacy Policy or the Site, please use the CONTACT US page.



A Cookie is a small data file that is stored by your Web browser on your computer.

We use Cookies to collect information about how our site is used, and keep track of your current shopping session, to enable you to proceed to checkout at any time and to personalise your online experience. By using our site, you agree to us placing these sorts of cookies on your device and accessing them when you visit the site in the future. 

The following is an explanation of what cookies are and what they do:

Cookies were designed to help a website operator determine that a particular user had visited the site previously and thus save and remember any preferences that may have been set.

Cookies are simple text files. They are needed to help navigate automatic logins, password authentication, shopping cart functions, personal preference settings and a variety of other functions. Cookies make these functions smooth and hassle-free to the user.

Cookies don’t search your computer for information. Cookies register the information you provide through your browser. When you enter personal and/or financial information on a website, the cookies store your information, both for ease of use on your next visit, and for ad tracking.

Information stored by cookies is usually encoded; it is protected from potential computer hackers by security features (which you, the website owner, have put into place.)

Cookies are necessary and enhance your browsing experience. Without cookies, you would have to reenter all of your information every time you revisited a site. A cookie will simply remember your information on the website to save you time.

Cookies only store the information you provide. A cookie cannot “grab” your email address. A cookie can store your email address on the website—if you have typed in your email address; a cookie stores all information you voluntarily give when you visit a website.

Cookies themselves contain very little information other than the URL of the website that created the cookie. Because there is so little information, a cookie can’t be used to identify you by name or other personal information. However, advances in technology have seen an increase in how companies can manipulate cookie information to create a profile of your web surfing habits. Again, this is a profile of a particular consumer’s surfing habits and product preferences, there is no name (your name) attached to the profile.

  • Cookies are harmless. They cannot introduce viruses on your computer.
  • Cookies are not the same thing as Spyware. A cookie stores your website surfing information; Spyware stores your Internet surfing information (every site you visit).

If you do not accept Cookies you may not be able to access certain parts of our website and other parts of our website may not work properly. Refer to the Help content of your browser for more information on selecting or deselecting Cookies.

If you want to delete any cookies that are already on your computer, please refer to the help and support area on your Internet browser for instructions on how to locate the file or directory that stores cookies. Information on deleting or controlling cookies is available at www.aboutcookies.org

Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or functions of our site.