HOW DO I PLACE AN ORDER?
We have made Shopping at RUA LUJA easy:
- Use the CLOTHING, bars at the top of the page.
- Once you have found an item, choose your size and click on the 'ADD TO SHOPPING BAG' button on the product page.
- Review the items in your shopping bag by clicking the 'SHOPPING BAG' link at the top of the page.
- Click on 'PROCEED TO PURCHASE' to complete your order.
- To finalise your purchase. For non-registered customers, please register. Make sure you fill out all fields. If you have already registered with us, simply login using your email address and the password you created for the account.
- Finally, select your preferred payment method. Payment can be made by credit card (Visa, Mastercard, American Express), Maestro, PayPal.
Please carefully read our Terms and Conditions prior to placing your order.
I TRIED TO PLACE AN ORDER ONLINE, BUT IT WOULDN’T GO THROUGH, WHAT CAN I DO?
You can contact us by sending us a message via the CONTACT US page, we will receive an email with your query.
WHICH PAYMENT METHODS DO YOU ACCEPT AND IS IT SAFE TO USE MY CREDIT CARD ONLINE?
We accept Visa debit, Visa, Master card, American Express, Maestro, you can also pay with PayPal. All payments are processed through a secure checkout system provided by XXXXXXXXXXX
IS MY PERSONAL INFORMATION KEPT PRIVATE?
Please be assured that we take data protection seriously and your personal information is kept private and confidential and at no point will we sell this to third parties.
To register at RUA LUJA we will need to know your name, email address, gender and telephone number. When processing your order online we require your billing address, shipping address and payment information. If necessary, these details may be shared with a credit reference agency where they abide by applicable data protection legislation to verify your order.
HOW CAN I TRACK MY ORDER?
You can track your parcel’s journey here.
WHAT ARE MY DELIVERY OPTIONS (LOCAL & INTERNATIONAL)
DELIVERY OPTION DELIVERY TIMES COSTS
UK 3-5 working days £1.99 Per order
UK next day
delivery (post code
restrictions apply) If ordered before 2pm Monday to Friday. £4.99 Per order
Republic of Ireland 3 to 9 working days if ordered before 6pm – Monday to Friday £11.99
Europe Up to 7 working days £13.99 Per order
Rest of the World 5 to 10 Days £17.20 Per order
Please note: The delivery times shown are from the date of dispatch.
WILL I BE CHARGED CUSTOMS AND IMPORTS DUTIES?
Depending on the value of your order, your parcel may or may not be charged customs or import duties. If your parcel is charged, it is up to the person receiving the parcel to cover these costs.
Unfortunately, these charges are out of RUA LUJA’s hands, and vary widely from country to country, so we’re unable to predict what your particular charges may be. For more accurate information, we’d suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected delivery charges at your end.
WHAT HAPPENS IF NO ONE IS AT HOME FOR THE DELIVERY?
A signature may not always be required for delivery and if there is no one available to take delivery our couriers may attempt to leave it with a neighbour or in a safe, secure location. Don’t worry, as our carrier usually tries to deliver more than once. A card may be left to advise this to you, or to confirm that the parcel has been returned to the local depot. You can then contact them to arrange collection or to schedule a new delivery date.
CAN I HAVE MY PARCEL REDIRECTED TO A DIFFERENT ADDRESS?
For your security we are not able to change the address your order is being sent to. Don't worry – if you're not in when a delivery is attempted our courier will attempt delivery more than once and will leave a card advising how to arrange a redelivery or where you can pick up your parcel.
CAN I HAVE MY ORDER DELIVERED TO MY WORK ADDRESS?
We can deliver to your permanent residential address or your place of employment. If you want your delivery to reach you at work, you need to be confident that someone will be there to take receipt of the goods, as the courier will deliver to the place not the person and we cannot be held liable for a missing parcel, if we have confirmation of a successful delivery.
WHAT FABRICS DO YOU USE?
We use high quality fabrics sourced from local businesses. In our collection we use Morgan crepe jersey, jersey lycra, chiffon, wool, polywool, georgette, micro-sequined chiffon, jersey, silk, tweed.
HOW CAN I REACH SOMEONE WITH A QUERY?
You can send a message via the CONTACT US page and we will receive an email. You can also send us a message on our social media handles if that is a preferred method.
We work by flexible hours Monday to Friday this excludes any national or religious holidays.