Privacy Policy

Thank you for providing us with your personal data.  References in this Privacy Policy Statement to "we", "us" and "RUA LUJA" are to RUA LUJA (Trading as RUA LUJA). At RUA LUJA we are committed to protecting the privacy and security of our customers and site visitors (“you”, “your”, “yours”) and recognise the importance of protecting the sensitive information collected about you. If we make changes to this policy, we will notify you by updating this statement on our Website. By visiting the website of rualuja.com you acknowledge and accept the procedures described in this Privacy Policy.

The following information is provided by RUA LUJA to enable our online visitors and customers to be fully informed of our Privacy Policies. 

Information you provide to us

You can browse the Site without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. In order to use our site for purchases or subscription to our site, we will ask for your personal information.  When a purchase is made on our site, we need to hold personal information including your name, email address, phone numbers, home address, shipping and credit/debit card billing address(es) so that we can process and fulfill your order. 

Your personal information belongs to you not us, we will only use your information (a) for genuine business purposes (b) where we are legally required to do so for example, in response to a court order or other legal process. We may obtain information about your usage of our Website to help us develop and improve it further through online surveys and other requests. 

By registering with RUA LUJA, you are consenting to the collection of your personal data.

Saved card details will never be shared with third parties and will only be used to process your order, using our payment partner's systems. Additionally we may also obtain information as a result of authentication or identity checks.

Sometimes we may ask for your telephone number. This number may be given to our courier for delivery services. These details allow us to process your order and to let you know the status of your order.

Keeping your information safe

We exercise great care to protect the security of your information, and use reasonable safeguards to preserve the integrity and security of all information collected through the website. 

To protect your privacy and security, we take reasonable steps (such as requesting a unique password) to verify your identity before granting you access to your account.  You are responsible for maintaining the secrecy of your unique password and account information and controlling access to your email communications from the Company, at all times. 

However the Company cannot ensure or warrant the security of any information you transmit to the Company or guarantee that information on the service may not be accessed, disclosed, altered or destroyed. 

Your privacy settings may also be affected by changes to the functionality of third party sites and services that you add to the RUA LUJA service, such as social networks. 

The Company is not responsible for the functionality or security measures of any third party.

WE WILL NOT sell your information without your consent

We will not sell your personally identifiable information – including your name, address, e-mail address, or credit card information - to any third party. 

WE WILL NOT Share your information with third-party advertiser or ad networks

We do not currently display third party adverts on our website and, even if we did, we would not support sharing your personally identifiable information with any third-party advertiser or ad network.

How you can help protect your information

If you are using RUA LUJA website for which you registered and chose a password, we recommend that you do not divulge your password to anyone.  We will never ask you for your password in an unsolicited phone call or in an unsolicited email. 

We also recommend that you sign out of the RUA LUJA website and close your browser when you have finished with the site in particular if you are using a public computer, a works computer, or even using someone’s mobile phone to access the website.  This is to ensure that others cannot access your personal information and correspondence if others have access to your computer.

Sale of Assets

In the unlikely event, that RUA LUJA or substantially all of its assets are acquired customer information will of course be one of the transferred assets.

Unsubscribe instructions

To unsubscribe from our mailing list simply click on the unsubscribe link at the bottom of any of our marketing emails and you will be opted out of all email communications.

Changes to our Privacy Policy  

We reserve the right to change our Privacy Policy from time to time as the business evolves. For example, as we update and improve our services, new features may require modifications to the privacy statement, accordingly, please check back periodically. Where a revision is made to the policy the revised policy will be posted to our Site. Such changes to our Privacy Policy automatically shall become effective immediately upon posting the changes on our website.

Accuracy of our Site

We make every effort to ensure the accuracy of our Site, both in its operation and its content. If you discover any errors or omissions, please email the details to: customercare@rualuja.com

Contacting us

You express your consent to this Privacy Policy by using our Site. You consent to the collection and use of this information as provided above. If you have any questions about this Privacy Policy or the Site, please contact customercare@rualuja.com or telephone the Help Team at 07933462313 or write to: RUA LUJA

308 Manchester Road, Bolton, BL3 2QS.

WHAT ARE COOKIES

A Cookie is a small data file that is stored by your Web browser on your computer. We use Cookies to collect information about how our site is used, and keep track of your current shopping session, to enable you to proceed to checkout at any time and to personalise your online experience. By using our site, you agree to us placing these sorts of cookies on your device and accessing them when you visit the site in the future. 

The following is an explanation of what cookies are and what they do:

• Cookies were designed to help a website operator determine that a particular user had visited the site previously and thus save and remember any preferences that may have been set.

•       Cookies are simple text files. They are needed to help navigate automatic logins, password authentication, shopping cart functions, personal preference settings and a variety of other functions. Cookies make these functions smooth and hassle-free to the user.
•       Cookies don’t search your computer for information. Cookies register the information you provide through your browser. When you enter personal and/or financial information on a website, the cookies store your information, both for ease of use on your next visit, and for ad tracking.
•       Information stored by cookies is usually encoded; it is protected from potential computer hackers by security features (which you, the website owner, have put into place.)
•       Cookies are necessary and enhance your browsing experience. Without cookies, you would have to reenter all of your information every time you revisited a site. A cookie will simply remember your information on the website to save you time.
•       Cookies only store the information you provide. A cookie cannot “grab” your email address. A cookie can store your email address on the website—if you have typed in your email address; a cookie stores all information you voluntarily give when you visit a website.
•       Cookies themselves contain very little information other than the URL of the website that created the cookie. Because there is so little information, a cookie can’t be used to identify you by name or other personal information. However, advances in technology have seen an increase in how companies can manipulate cookie information to create a profile of your web surfing habits. Again, this is a profile of a particular consumer’s surfing habits and product preferences, there is no name (your name) attached to the profile.
•       Cookies are harmless. They cannot introduce viruses on your computer.

• Cookies are not the same thing as Spyware. A cookie stores your website surfing information; Spyware stores your Internet surfing information (every site you visit).

If you do not accept Cookies you may not be able to access certain parts of our website and other parts of our website may not work properly.  Refer to the Help content of your browser for more information on selecting or deselecting Cookies.

If you want to delete any cookies that are already on your computer, please refer to the help and support area on your Internet browser for instructions on how to locate the file or directory that stores cookies.  Information on deleting or controlling cookies is available at www.aboutcookies.org   

Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or functions of our site.